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1. #MACBOOK PRO WITH DVD DRIVE AND RETINA DISPLAY PRO#
2. #MACBOOK PRO WITH DVD DRIVE AND RETINA DISPLAY FREE#

#MACBOOK PRO WITH DVD DRIVE AND RETINA DISPLAY PRO#

I purchased my Retina Macbook Pro in November 2012 (2.6Ghz / 16GB / 512GB) and within 14 days the trackpad failed, took it into my local Apple Store where they ordered a new top cover and was told they would fit it within 3 days for me as it was in constant use. One 9to5Mac reader, Jason Smith, told us his account of going through nine replacements of the Retina MacBook Pro related to multiple issues: This forces many customers to return three, four or more times for a repair or replacement. In other words, the repair staff has no way of telling if replacement parts are LG or Samsung. For the LG display flaw specifically, Apple retail employees told us there are no guidelines in place for repair staff dealing with the repairs. The problem at the retail level is a result of Apple’s failure to prepare its repair staff for consumers inevitably seeking repairs for the issues. Not only is Apple not addressing the issues publicly, Apple retail employees and 9to5Mac readers confirmed Apple is failing to properly inform retail and repair staff of the problems… The problems are severe enough that it’s affecting the buying experience for consumers, driving customers to opt for other devices, and forced me personally to stop recommending the machine. The display was eventually replaced with a Samsung but continues to experience other display related problems.įinally, after 4 LG screened rMBPs I give up!

#MACBOOK PRO WITH DVD DRIVE AND RETINA DISPLAY FREE#

Unfortunately, models with Samsung displays aren’t totally free from a myriad of other significant issues.Īpple described the image-retention problems on this user’s display as normal after two visits. Users experiencing the problem eventually realized the source of the issue was with LG, one of Apple’s display suppliers for the new Retina MacBooks. The result is a support thread with over 364,769 views and, most recently, a class-action lawsuit in California that alleged Apple is failing to inform consumers of the issue. Leading the reports of problems is one that causes burn-in or ghosting on the device’s display. These widespread issues have received limited coverage in the press and many consumers claim Apple is failing to sufficiently address the problems by not informing consumers and employees.

What many consumers don’t know is that buying a new Retina MacBook means taking your chances with possibly receiving a unit that is subject to display defects, battery, graphics, and fan-related issues among other major stability problems. Apple has built its reputation on quality, craftsmanship, and customer/user experience, but that hasn’t been the case with its latest lineup of MacBooks. When Apple unveiled its first Retina MacBook Pro with the 15.4-inch model in June, it came with an all-new, slimmed down design, all-flash architecture, and its flagship Retina display with over 5 million pixels.